Claim Online is an easy way to report a claim.

If your claim is urgent (for example damage has occurred to your home that prevents you from living in it), please call us on 0800 500 216.
Claim Online is for AA Insurance Home, Contents, Landlord and Comprehensive Car policies.
If you're the main policy contact it's quick and easy to use Claim Online. We just need some details from you, as they appear on your policy schedule.

Get started here

First name

Surname

Date of birth

Postcode

Enter the postcode of the postal address on your policy

Policy number Help

Date of Incident

On what date did the incident you are claiming for take place? If you are unsure of the actual date of the incident, enter the date you became aware of the damage.

By clicking Claim Online I agree with AA Insurance's Online Terms and Privacy Policy

Home & Contents
Landlord
Comprehensive Car

For all other policy claims, please call us anytime 0800 500 216

You'll need the following with you when you Claim Online:

Your policy number
Details of what has happened
Details of any other people involved

For further information, check out our FAQS

After you have reported your claim:

We will give you a claim number
We will contact you within two business days to advise next steps

Yes, you can use Claim Online to make your car or home insurance broken glass claim.

Please note:

Using Claim online is not suitable for all claims. If anyone has been injured or if there are dangers at the scene call 000. If you need immediate assistance to secure your property, please call us anytime on 0800 500 216.
Claim online is only for holders of eligible AAINZ insurance policies. Claim online is not available for Third Party Property Damage (Car or Motorcycle), Strata Insurance, International Travel, Business, Life, Accidental Death, Income Protection, Bill Protect or Compulsory Third Party (CTP) policy types.

Claim Online is an easy way to report a claim.

Get started here

AA Insurance Policy number